[MCASIlaris] FW: Vacancy City of Belmont Specialist - Customer Experience

[Gaby Haddow]

Hello WA students

This could be a great opportunity and the position description is encouraging:

  *   A relevant qualification (or progress towards one) in Library, Museum, or Business Studies

Best wishes
Gaby

From: WAIN <wain-bounces at lists.curtin.edu.au> On Behalf Of Hayley Crookes via WAIN
Sent: Wednesday, 24 September 2025 4:31 PM
To: wain at lists.curtin.edu.au
Subject: [WAIN] Vacancy City of Belmont Specialist - Customer Experience

Hi All,

Just bumping this one we currently have a vacancy in our Customer Experience Team with applications closing September 28.

Please note the updated position description. While the weekend work is an essential part of the work pattern the spread of hours during the week can be negotiated.

More information regarding this position and the application process can be found here Recruitment - Home - Aurion (belmont.wa.gov.au)<https://recruitment.belmont.wa.gov.au/jobs/>


Specialist Library & Museum Hub - Customer Experience
$91,344 - $96,425 pa + Superannuation
Full Time

Are you ready to lead engaging, community focused experiences in a vibrant library and museum setting? As the Specialist Library & Museum Hub - Customer Experience, you will play a key role in the planning and delivery of dynamic programs and services to support and connect the community through culture, learning, and creativity.

You will oversee the daily operations of the Customer Experience team, ensuring high standards of service delivery and a welcoming environment for all visitors. Drawing on community feedback and usage patterns, you will design and implement innovative programs and activities that reflect the diverse interests of the local community.

You will also supervise and support staff, volunteers and work experience students, fostering a collaborative and inclusive team culture. Promoting programs through effective marketing and community engagement strategies will be key to increasing participation and visibility. In addition, you'll assist with research, reporting, policy reviews and budget planning to support strategic and operational goals.

Building and maintaining strong stakeholder relationships will be essential to enhancing service delivery and community impact. You will manage customer enquiries with professionalism and care, ensuring issues are resolved efficiently. Your role will also involve contributing to the safety, security and compliance of the Library and Museum and provide operational support and relief for other specialist roles as needed.

This is a dynamic and rewarding position where your creativity, coordination skills and community spirit will make a meaningful difference.

Closing Date: Sunday, 28 September 2025 @5pm

How to apply:
By clicking the above link, you will be directed to the City of Belmont's employment page, where you can access the position description.  Please enter your details, upload your current resume and cover letter. Please complete the questionnaire, then submit your application.

Thank you,

Hayley Crookes (she/her)
A/Coordinator Library and Museum

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City of Belmont, 215 Wright Street, Cloverdale, WA 6105
Postal address: Locked Bag 379, Cloverdale WA 6985
Email: hayley.crookes at belmont.wa.gov.au<mailto:hayley.crookes at belmont.wa.gov.au>
Phone:               (08) 9477 7152
Web:    www.belmont.wa.gov.au<http://www.belmont.wa.gov.au/>

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