[Hum-DIS] FW: [WAIN] Employment Opportunity at State Library of WA - Team Leader: Client Services

[Gaby Haddow]

Apologies for cross-posting

From: wain-bounces at lists.curtin.edu.au [mailto:wain-bounces at lists.curtin.edu.au] On Behalf Of Susan McEwan
Sent: Tuesday, 18 November 2014 3:52 PM
To: wain at lists.curtin.edu.au
Subject: [WAIN] Employment Opportunity at State Library of WA - Team Leader: Client Services

State Library of Western Australia
Department of Culture and the Arts
Team Leader: Client Services
Pool Ref 12194
Specified Calling Level 2, $87,137 - $96,303 pa, PSGOGA 2014



The State Library of Western Australia seeks to treasure the stories of Western Australia, champion literacy and learning, cultivate creative ideas and lead the development of the Western Australian public library network


Conditions
This is a full-time, fixed-term vacancy, for a period of 12 months, with a possibility of extension and/or permanency. There will also be a Pool running for a period of 18 months from the initial appointment. Applicants deemed suitable will be placed into a pool from which full-time, fixed term or permanent appointments may be made.

The Library is subject to a 7 day rotating roster including weekends and evenings.


Location
This position is located in central Perth within the Cultural Centre hub close to the bustling café, tourist and shopping districts.


Job Description
This position is responsible for the following:

  *   Leading and managing a team in the provision of front line enquiry services for the State Library.
  *   Monitoring enquiries and information services, providing regular reports and collects and interprets business intelligence to support strategic planning of Client Services activities.
  *   Managing day-to-day operations for the "front-of-house" and evaluates change options and innovations in front line service delivery methods including technological options.
  *   Identifying, managing and implementing initiatives that enable the State Library to provide a quality service to partners and clients.

Please see the attached JDF for a full list of duties.

How to Apply For This Position
Prospective applicants are advised to visit www.jobs.wa.gov.au<http://www.jobs.wa.gov.au> and key in the position number into 'Web Search No.' to access online application instructions.

  *   Applicants will be asked to provide:
     *   a comprehensive CV
     *   a four A4 page (maximum) outline on your skills and knowledge in relation to the Work Related Requirements that are listed on the attached Job Description Form
     *   a completed Advertised Vacancy Form

If you are experiencing technical difficulties, please contact the 24 hour helpline on (08) 6552 7499 or email recruitment at dca.wa.gov.au<mailto:recruitment at dca.wa.gov.au> for further assistance.
Please note that all of the Essential Work Related Requirements will be assessed at some stage during the selection process.
For further job related information, please contact Susan McEwan on (08) 9427 3266 (not to be contacted for an Applicant Information Package).
NO FAXED, LATE OR PROFORMA APPLICATIONS WILL BE ACCEPTED.
To avoid last minute congestion of the system which may result in your application being received after the closing time and therefore not be eligible, please endeavour to submit your application well before the closing time.
CLOSING DATE: 05-12-2014 at 4.00 pm (WST)




Susan McEwan

Manager: Client Services
T  (08) 9427 3266
F  (08) 9427 3256
M  0467 777 412
E  Susan.McEwan at slwa.wa.gov.au<mailto:Susan.McEwan at slwa.wa.gov.au>


[cid:logos-with-addresse2fa8e]<http://slwa.wa.gov.au>

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