[MCASIlaris] FW: Library Customer Service Officer Vacancy

Thu Mar 30 16:20:42 AWST 2023

Dear students

A Library Customer Service Officer role with WA’s City of Fremantle Library. Please see below.

Also included below, for your knowledge and awareness, a Team Leader role.

Kind regards
Bec

Rebecca (Bec) Shillington (she/her)
BA, GradDipLibStud (Curtin)
Practicum Program Coordinator | 208:421
School of Media, Creative Arts and Social Inquiry (MCASI)
Faculty of Humanities

Curtin University
Tel | +61 8 9266 2613
Email | mcasiprac at curtin.edu.au<mailto:mcasiprac at curtin.edu.au>
Web | www.curtin.edu.au<https://clicktime.symantec.com/3F2LYmZdYstXFfLbUoQVR8N7VN?u=http%3A%2F%2Fwww.curtin.edu.au%2F>

[cid:image009.jpg at 01D96323.910E29D0]

CRICOS Provider Code 00301J

Curtin would like to pay respect to the Aboriginal and Torres Strait Islander members
of our community by acknowledging the traditional owners of the land on which the
Perth campus is located, the Whadjuk people of the Nyungar Nation; and on
our Kalgoorlie campus, the Wongutha people of the North-Eastern Goldfields.

From: WAIN <wain-bounces at lists.curtin.edu.au> On Behalf Of Leanne Thorpe
Sent: Thursday, March 30, 2023 2:58 PM
To: WAIN <wain at lists.curtin.edu.au>
Subject: [WAIN] Library Customer Service Officer Vacancy

Caution: Make sure this is someone you trust. The sender email address doesn't belong to Curtin. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Hi,

Please see below details for a full-time permanent vacancy at the City of Fremantle Library.

Library Customer Service Officer
Permanent Full Time

Salary:  $59,373- $69,424 per annum + 10.5% super

Benefits:

  *   Free parking and safe bike storage
  *   End of trip facilities
  *   Health and Wellbeing program
  *   Discounted membership at Fremantle Leisure Centre
  *   Superannuation co-contribution options for eligible employees
  *   17.5% leave loading (EA staff)

The City of Fremantle provides an eclectic mix of services, facilities and events to local residents, businesses and visitors. We are committed to employing caring, competent, adaptable and responsive, professional individuals who are excited about making Fremantle a welcoming city for all. We aim to do this through our culture, whereby we take ownership, bring creativity and innovative thinking, collaborate to create better outcomes, and celebrate our collective success.

The City of Fremantle is seeking an enthusiastic and customer-focused part-time Library Customer Service Officer to join our team. This is an exciting opportunity to contribute to a busy and collaborative team.

The position report to the Team Leader Library Operations and will require you to engage with and support customers to provide them with an exceptional library experience. We are seeking an individual who can interact well with a wide variety of people, with strong communication skills and an adaptable approach to work. You will be expected to work within existing practices and make suggestions on how we can improve our service delivery.

Key responsibilities include:

  *   Delivery of Library front of house tasks such as shelving, returns/loads, weeding, displays and library administration.
  *   Reference and IT support and general customer service across two floors.
  *   Working collaboratively with the broader Lifelong Learning team to promote library services and programs
  *   Ability to cover staff shifts at other off-site library services such as the Meeting place and Toy Library
  *   Ability to cover weekend shifts if required

The successful applicants will understand the place of the public library within the community and be able to display high levels of empathy and discretion. Customer service experience will be looked at favourably, as will a flexible and positive attitude. The successful applicants will be asked to provide a Working with Children Check and Police Clearance.

*Days and hours worked are subject to change after consultation with staff.

The City of Fremantle promotes a workplace that actively seeks to include, welcome and value unique contributions of all people.  The City encourages people of all ages, genders, and abilities, Aboriginal Australians and people from culturally diverse backgrounds to apply for this job.

If you have any access needs that may require reasonable adjustments to allow you to fully participate in the application and interview process, please get in touch with the contact below.  If you are an Aboriginal person or a person with a Disability who would like assistance with your application, please contact the Jobs and Skills Centre on 136464.

Application Instructions:
Click Apply to be directed to our website and submit your application. Navigate to Job Attachments to view position description and Application Instructions.

Applicants should provide a current curriculum vitae.  You do not need to address the selection criteria. Your CV should demonstrate how your skills and experience make you a suitable candidate for the advertised position.  The estimated closure date is 4pm on the 14th April but we reserve the right to close the ad prior to this date.

To discuss this opportunity in more detail please contact Leanne Thorpe on 9432 9768<tel:9432%209768>

Applicants must have the right to work in Australia.

[cid:image001.png at 01D96318.01222480]<https://fremantle.wa.gov.au/>
Leanne Thorpe
LIBRARY MANAGER
T 9432 9768<tel:9432%209768>
 |
M 0474 504 681<tel:0474%20504%20681>
 |
E LEANNET at fremantle.wa.gov.au<mailto:LEANNET at fremantle.wa.gov.au>
Walyalup Civic Centre | 151 High Street | Fremantle
PO BOX 807 | Fremantle WA 6959
[cid:image002.png at 01D96318.01222480]<https://www.facebook.com/pages/City-of-Fremantle/87064712375>
[cid:image003.png at 01D96318.01222480]<https://www.instagram.com/cityoffremantle/>
[cid:image004.png at 01D96318.01222480]<http://www.twitter.com/cityoffremantle>
[cid:image005.png at 01D96318.01222480]<https://www.linkedin.com/company/city-of-fremantle>
[cid:image006.png at 01D96318.01222480]<http://www.youtube.com/user/cityoffremantle>
[cid:image007.png at 01D96318.01222480]<https://www.fremantle.wa.gov.au/subscribe>
[Click the banner to go to the website.]<https://www.streetartsfestival.com.au/>
The City of Fremantle acknowledges the Whadjuk people as the Traditional Owners of the Fremantle/Walyalup area and we recognise their cultural and heritage beliefs are still important today.

 From: WAIN wain-bounces at lists.curtin.edu.au<mailto:wain-bounces at lists.curtin.edu.au> On Behalf Of Leanne Thorpe
Sent: Thursday, March 30, 2023 11:33 AM
To: WAIN wain at lists.curtin.edu.au<mailto:wain at lists.curtin.edu.au>
Subject: [WAIN] Advertisement: Team Leader Library Operations - Fremantle Library

Caution: Make sure this is someone you trust. The sender email address doesn't belong to Curtin. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Hello Everyone,

The City of Fremantle Library is looking for a Team Leader- Library Operations. If you require any further information, please let me know.

Team Leader Library Operations
Permanent full-time
Salary:  $79,564 - $93,819 per annum + 10.5% super
Benefits:

  *   Health and Wellbeing program
  *   Discounted membership at Fremantle Leisure Centre
  *   Superannuation co-contribution options for eligible employees
  *   17.5% leave loading

The City of Fremantle provides an eclectic mix of services, facilities and events to local residents, businesses and visitors. We are committed to employing caring, competent, adaptable and responsive, professional individuals who are excited about making Fremantle a welcoming city for all. We aim to do this through our culture, whereby we take ownership, bring creativity and innovative thinking, collaborate to create better outcomes, and celebrate our collective success.

We have adopted Activity Based Working (ABW), where staff are empowered to choose the best workspace to produce their best outcomes each day. Our offices at Walyalup Civic Centre support this way of working by providing a variety of spaces, settings and technology to help staff thrive.

The City of Fremantle is seeking suitable applications for a key member of the library leadership team at the new state-of-the-art Fremantle Library in the Walyalup Civic Centre. This is an exciting opportunity to lead a busy and collaborative team at a pivotal moment in time.

Key responsibilities include:

  *    Coordinating the operations and resourcing of the Fremantle Library
  *    Supporting the development and training of Library Customer Service Officers
  *   Provide clear direction and communications to the Lifelong Learning team
  *   Follow City policies and procedures with a view to continually improve the library service.

The Team Leader Library Operations reports to the Library Manager and oversees the day-to-day operations of the library, as well as contribute to the strategic direction of the service. The ideal candidate will have extensive customer service experience, knowledge and understanding of the challenges of modern public libraries and the ability to lead in a change environment.

The City of Fremantle promotes a workplace that actively seeks to include, welcome and value unique contributions of all people.  The City encourages people of all ages, genders, and abilities, Aboriginal Australians and people from culturally diverse backgrounds to apply for this job.

If you have any access needs that may require reasonable adjustments to allow you to fully participate in the application and interview process, please get in touch with the contact below.  If you are an Aboriginal person or a person with a Disability who would like assistance with your application, please contact the Jobs and Skills Centre on 136464.

Application Instructions:
Click Apply<https://www.seek.com.au/job/66480240?type=standard#sol=219a81fe16df128c3ad7e34569d369c3c1a8027f> to be directed to our website and submit your application. Navigate to Job Attachments to view position description and Application Instructions.

Applicants should provide a current curriculum vitae and a two-page (maximum) cover letter in .pdf format.  You do not need to address the selection criteria. Your CV and cover letter should demonstrate how your skills and experience make you a suitable candidate for the advertised position.  The estimated closure date is 4pm Monday 17 April 2023 but we reserve the right to close the ad prior to this date.

To discuss this opportunity in more detail please contact Leanne Thorpe on 08 9432 9768<tel:08%209432%209768>.

Applicants must have the right to work in Australia.

[cid:image001.png at 01D96318.01222480]<https://fremantle.wa.gov.au/>
Leanne Thorpe
LIBRARY MANAGER
T 9432 9768<tel:9432%209768>
 |
M 0474 504 681<tel:0474%20504%20681>
 |
E LEANNET at fremantle.wa.gov.au<mailto:LEANNET at fremantle.wa.gov.au>
Walyalup Civic Centre | 151 High Street | Fremantle
PO BOX 807 | Fremantle WA 6959
[cid:image002.png at 01D96318.01222480]<https://www.facebook.com/pages/City-of-Fremantle/87064712375>
[cid:image003.png at 01D96318.01222480]<https://www.instagram.com/cityoffremantle/>
[cid:image004.png at 01D96318.01222480]<http://www.twitter.com/cityoffremantle>
[cid:image005.png at 01D96318.01222480]<https://www.linkedin.com/company/city-of-fremantle>
[cid:image006.png at 01D96318.01222480]<http://www.youtube.com/user/cityoffremantle>
[cid:image007.png at 01D96318.01222480]<https://www.fremantle.wa.gov.au/subscribe>
[Click the banner to go to the website.]<https://www.streetartsfestival.com.au/>
The City of Fremantle acknowledges the Whadjuk people as the Traditional Owners of the Fremantle/Walyalup area and we recognise their cultural and heritage beliefs are still important today.

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