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<p class="MsoNormal">Hi everyone,<o:p></o:p></p>
<p class="MsoNormal">FYI and best wishes for this opportunity in Sydney.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal"><b><span style="font-size:9.0pt">Regards,<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:9.0pt">Dr. Pauline Joseph, FRIM<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt">BAppSci Hons (Curtin), PhD (UWA)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt">Lecturer | Graduate Coordinator | Department of Information Studies | School of Media, Culture and Creative Arts<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt">Tel | +61 8 9266 7180 | Email | <a href="mailto:p.joseph@curtin.edu.au">p.joseph@curtin.edu.au</a> Profile | <a href="http://oasisapps.curtin.edu.au/staff/profile/view/P.Joseph">Pauline J</a> | Research Web| <a href="http://www.isquares.info/ram-study.html">RAM
iSquares Research</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt">Web | <a href="http://curtin.edu.au/">http://curtin.edu.au</a> | <a href="http://www.youtube.com/watch?v=IC_4bzVURSM&feature=player_embedded#!">Podcast</a> | Recent articles | 1. <a href="http://espace.library.curtin.edu.au/R?func=dbin-jump-full&local_base=gen01-era02&object_id=241835">User
difficulties working with a business classification scheme</a>… 2. <a href="http://espace.library.curtin.edu.au/R?func=dbin-jump-full&local_base=gen01-era02&object_id=241837">Heritage of the Markham car collection</a> 3. <a href="http://espace.library.curtin.edu.au/R?func=dbin-jump-full&local_base=gen01-era02&object_id=241836">Australian
motor sport enthusiasts’ leisure information behaviour </a>4. …<a href="https://espace.curtin.edu.au/handle/20.500.11937/49843">records management practices in historic motor sport</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt"><img border="0" width="236" height="39" id="_x0000_i1026" src="cid:image001.png@01D2CFC3.92AC3F60"></span><span style="font-size:9.0pt"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-size:9.0pt">Curtin University is a trademark of Curtin University. </span><span style="font-size:9.0pt;font-family:"MS Mincho",serif">
</span><span style="font-size:9.0pt">CRICOS Provider Code 00301J (WA), 02637B (NSW)</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="color:black">From: </span></b><span style="color:black">Joel Smith <JWSmith@cityofsydney.nsw.gov.au><br>
<b>Reply-To: </b>"rimp_list@lyris.rimpa.com.au" <rimp_list@lyris.rimpa.com.au><br>
<b>Date: </b>Thursday, May 18, 2017 at 10:24 AM<br>
<b>To: </b>"rimp_list@lyris.rimpa.com.au" <rimp_list@lyris.rimpa.com.au><br>
<b>Subject: </b>[rimp_list] Employment Opportunity: Records Systems Support Officer at the City of Sydney</span><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal"><span style="color:black">Record Systems Support Officer </span>
<o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo2"><span style="color:black">$75,974 pa plus Superannuation
</span><o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo2"><span style="color:black">Permanent Full Time Position
</span><o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo2"><span style="color:black">Option to work under a 19 day month arrangement</span><o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo2"><span style="color:black">Sydney CBD location</span><o:p></o:p></li></ul>
<p class="MsoNormal"><span style="color:black"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">The City of Sydney, one of Australia’s premier Councils, has an opportunity for an experienced and enthusiastic helpdesk or records management systems support practitioner to become part of our Information Services
Unit in the Information Management team. </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">In this position you will provide professional support service and create an exceptional customer experience in a high volume, time-sensitive environment based on an understanding of the records management system
and the City’s functions and activities. </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">You will be responsible for:</span><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l2 level1 lfo4"><span style="color:black">Providing sound support of HPE Records Manager (HPRM/TRIM) to users through the application of high quality customer service.</span><o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l2 level1 lfo4"><span style="color:black">Responding to phone and email enquiries and service requests from users of HPRM in a timely and efficient manner and within agreed service levels.</span><o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l2 level1 lfo4"><span style="color:black">Developing and maintain user guides and system documentation in consultation with the Information Management Team.</span><o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l2 level1 lfo4"><span style="color:black">Assisting the Information Management Team in training of staff and contribute ideas for messaging, training and guidance to help users become more proficient
with HPRM.</span><o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l2 level1 lfo4"><span style="color:black">Providing assistance for upgrades of HPRM.</span><o:p></o:p></li></ul>
<p class="MsoNormal"><span style="color:black"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">To be successful in this role you will have:</span><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo6"><span style="color:black">experience in an IT helpdesk or records management system support environment; experience in HPE Records Manager/HP TRIM is highly desirable
</span><o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo6"><span style="color:black">strong interpersonal and negotiation skills combined with effective communication to provide accurate information and resolve issues
</span><o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo6"><span style="color:black">excellent customer service skills proven in an information management or information technology setting
</span><o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo6"><span style="color:black">the capacity to communicate clearly and effectively and to write appropriate and accurate documentation.
</span><o:p></o:p></li></ul>
<p class="MsoNormal"><span style="color:black"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">The reference number for this position is 17836. Please visit
<a href="http://www.cityofsydney.nsw.gov.au/jobs">
www.cityofsydney.nsw.gov.au/jobs</a> for a position description. For further information, please contact Joel Smith on 02 9265 9503 or jwsmith@cityofsydney.nsw.gov.au</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">Applications must address the key selection criteria stated in the position description and be made online via the City’s website by 28 March 2017.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">We are an equal employment opportunity employer and encourage applications from diverse cultures and people with disabilities.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-bottom-alt:auto"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#231F20;mso-fareast-language:EN-AU">Joel Smith</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#231F20;mso-fareast-language:EN-AU">
<br>
</span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#231F20;mso-fareast-language:EN-AU">Information Management Team Leader</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#231F20;mso-fareast-language:EN-AU">
<br>
</span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#231F20;mso-fareast-language:EN-AU">Information Services</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#231F20;mso-fareast-language:EN-AU">
</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black;mso-fareast-language:EN-AU"><img border="0" width="200" height="52" id="_x0000_i1025" src="cid:image002.jpg@01D2CFC3.92AC3F60"></span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#99CC66;mso-fareast-language:EN-AU">____</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-AU">Telephone: +612 9265 9503<br>
Mobile: +61 419 169 725<br>
<a href="http://www.cityofsydney.nsw.gov.au"><span style="color:black">cityofsydney.nsw.gov.au</span></a></span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#231F20;mso-fareast-language:EN-AU">
</span><o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoPlainText" style="margin:0in;margin-bottom:.0001pt">_______________________________________________________________________________________________
<o:p></o:p></p>
<p class="MsoPlainText" style="margin:0in;margin-bottom:.0001pt">This email and any files transmitted with it are intended solely for the use of the addressee(s) and may contain information that is confidential or subject to legal privilege. If you receive
this email and you are not the addressee (or responsible for delivery of the email to the addressee), please note that any copying, distribution or use of this email is prohibited and as such, please disregard the contents of the email, delete the email and
notify the sender immediately.<o:p></o:p></p>
<p class="MsoPlainText" style="margin:0in;margin-bottom:.0001pt">_______________________________________________________________________________________________<o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">---<br>
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